I'd give 0 stars if i could (never thought i would have to say that) I ordered on the 1/16. I paid for express shipping. After waiting 3 days and seeing my tracking number had not updated and still said label created i messaged and they apologized, using an obviously cut and paste message, blaming a shipping delay. I can tell that it had not ever shipped. But i said ok and waited a week after that it still said the same thing all in all they wouldn't do anything until the Feb. 2nd. Honestly if i didn't send multiple emails and messages i doubt they would have done anything. In the end after telling them to refund me I wasn't going to play that game they refunded me then had the gall to say as an apology if i would like a $5 voucher for my next order. I told them no I'm not ordering from them ever again. So my suggestion don't order if you do stay on top of it. Horrible company. Side note for the entire time i waited the tracking still said 'Label Created'.