I never write reviews for websites however my experience with boohoo.com has been appalling. I ordered a top on a Friday and paid 4.99pounds for next day delivery as I needed it for the saturday evening. This order never showed up and it still hasn't, however they claim the order was delivered and signed for. So either this is a complete lie to cover their own backs or they have unprofessionally given my order to the wrong house. After many emails and attempts to get in contact with Boohoo they simply failed to understand the situation, i must admit they did offer to re-deliver my order at no further cost however as soon as I replied to this saying I did want another order delivered they did not reply. I had to tweet them, where they responded acting very nice and pleasant but as soon as we started to contact on a personal message on twitter their replies were late and simply ignorant. I did not once receive an apology from anyone working for customer service. I certain that I will never ever shop here again and I will make sure none of my friends or family will either. In the end I decided to ask for a refund as there is no way i would waste my money on this ridiculous excuse for a clothing company.