Awful!! Bought a bag and had it a week and the strap broke so went back on and bought another as it wasn't that expensive and only had it 3 days when the metal came off it!! Emailed boohoo who said they would refund me for both items I had paid for when I sent them back. Did this and they only refunded me for one. When I questioned this they then asked me to trek through order numbers and previous emails to confirm purchase etc when they had all the information at their end anyway! In the end I gave up with the hassle they were causing me and the time this was taking for something that was their fault!! Still awaiting a refund!!! Really unimpressed this was my first time using Boohoo and it will certainly be my last. Complete trash and awful service.