I have been ordering stuff from Boohoo for over a year now and can honestly say I am delighted. Their prices are excellent (often unbelievable!) and I keep around 90% of what I order. For the items I do return, their returns policy is excellent, very easy and straightforward and I get acknowledgements that the goods have been received and when refunds have been made. Goods are dispatched very quickly and delivered promptly, again orders are acknowledged along the way. I cannot fault this company for quality of service, well fitting clothing that is true to size and VERY reasonable pricing! Well done Boohoo and thank you!!