Placed an order and paid for ‘Evri Next Day Collection’ and ordered before 11pm as stated on the website. I ordered these to be collected from a different city that isn’t local to where I live as that was where I was goi v to be that day and it was convenient to get the items delivered there and the clothes that I ordered I needed really soon. My order was not delivered to the collection address the following day. I contacted customer services via the live chat and explained that I no longer need the order (the courier tracking said that they hadn’t even received the parcels) as it would now be delivered too late and the collection address is no longer convenient (it’s 20 miles from where I live. The person on live chat said the order can’t be cancelled and apologised it was late and that I would have to pay the return fee for an order that hasn’t even arrived yet. They didn’t even offer to refund the useless delivery fee that I had paid. They then tried to sell me ‘Boohoo Premier’ £9.99. So basically I don’t have the order on time, have to make a 40 mile round trip to collect clothes that I now have no use for because they’re late and it’s my fault according to the person on live chat for having the audacity to not pay £9.99 for premier.