I placed an order, wanted to cancel the next day, they said I couldn't and quickly sent me an Email of the item being sent, £60 cost of jacket, as the website didn't have clear sizes, I didn't want to item, finally arrived, about 5 days later, I didn't open it, just slit the bag to get the returns label, tracking was provided, said it had been returned, customer service said it had not arrived in their warehouse, finally after a few days, confirmation that it had been checked in, I would receive a refund within 30 days!! 23/01/16, on the 1st Feb I emailed to say it should be refunded within two weeks according to their terms, they then gave me a refund that day! To me, it's not worth all the worry, there was a review on here that stated they had not been refunded in 6 months!