Placed a very large order of over £400, was recommended as they offered a lot of tracksuits so wanted to get a few and see which I liked/ disliked to return etc. There was 14 items altogether in my order. I received 6 items out of the 14!!!!! 2 when I chased this were apparently OOS so I’d be refunded for them.. fine ( this also wasn’t done until I messaged to ask where the other items were) upon opening this complaint for the rest of my missing order totalling £250 I have basically been called a liar and they’ve refused to reply to anymore of my emails as they’ve checked their footage in the warehouse x3 times and all items were sufficiently packed. They however cannot share this said ‘footage’ due to GDPR. Cannot give anymore information on escalating the complaint or what address where to send a letter too! They just expect me to give up and pay the money just because they’ve got a a video. Seems it’s a recurring fault with BOOHOO by the looks of other trust pilot reviews. Customer service is rude and abrupt and I honestly don’t usually complain as I work in customer service myself but my god this is the worst treatment from a business I’ve ever seen I will be taking this further with the ombudsman. This business cannot keep getting away with scamming people. It’s such a shame they think they can get away with things like this, it’s been such a stressful experience that I really did not need.