I have only shopped here once before and I should have learned from that experience. I ordered 4 items on February 2nd and received my confirmation order letting me know it had shipped on February 3rd. After waiting the 8 days I attempted to contact customer service with an inquiry as to where my package was. I had tracked my package with the information provided and it said the expected delivery was Tuesday the 9th and Thursday the 11th. I could also see that it arrived in customs in Chicago on February 4th. First email with customer service was a fail. I had clearly stated in the email I had tracked the package and their response was almost as if they had cut and pasted the information I already said I had. Since then I have tried to have multiple conversations with customer service via email. Not only did they address me with a different name (because glancing down at the name you are replying to is apparently extremely difficult) but when I only received 1 of the 4 items I had ordered, they then responded in an email “great news! Your items are in your designated city”. Are you serious? Did you not even bother to read the infuriated email I wrote? Your companies sales jumped recently cause of new customers like me, but I promise they will plummet with this hideous customer service approach. Customer service 101: 1) address issues and concerns 2) get the customer’s name right. I will never ever even look at this website again. Your prices are not competitive enough to deal with the disgusting disregard for your customers. Expanding your company will only make it more hilarious when you fail. It appears I am not the only one with these opinions. It is currently February 17th and I have 1 of 4 items I paid for on February 2nd.