I made an order for next day delivery and the delivery said it will be on Monday 07 March 2016. I didn't receive the order so then complained to boohoo who could only offer a reorder and the payment for next day delivery. So then on Tuesday 08 March 2016 still no courier had arrived so I messaged them to only find out it was an apparent unsuccessful delivery and a calling card was left. However this is untrue as I was at my work address from 07:00AM up until 20:30. The calling card was apparently left at 18:57. They tried to say my company was closed but we are a 24 hour courier company in which the door is open constantly. I also checked the roads CCTV camera and no courier other than my companies had entered the street so this was an obvious lie. I was then told again they would reorder for delivery Wednesday 10 March 2016. So Wednesday today and I get a phone call from DX Couriers who tell me they cannot deliver today because they have no slots!!! I then had to pay one of my own couriers £20.00 to go and pick the order up from the courier company, boohoo have since been ignoring messages/emails and think all of their customer service needs re-training as they are very patronizing and quite frankly disgusting! Have asked to be reimbursed for the £20.00 they owe as I had to pay for a different courier to collect and then when he got to collection they tried to say the order number doesn't exist!!! I personally will not be using again and will advise everyone else not to!!!!!!