I made a purchase from boohoo over a month ago, it arrived nice and fast. However, one of the items arrived used, was clearly a return from someone else and it stunk of old body odour (not sure who checks their returns but they need to be fired) I emailed boohoo and they agreed to refund, however wouldn't pay for my return shipping despite it being a faulty item, credited instead $10 to my account which I told them will go unused as I will never be purchasing from them again. I returned the parcel and 3, nearly 4 weeks later still no refund! So I email them again and they tell me they haven't received the parcel! Funny how I never have any issues with parcels arriving elsewhere yet I send something back to boohoo and it mysteriously goes missing! Don't deal with this company ever, it's not worth the stress. You can get the same cheap clothes elsewhere with far better customer service.