I placed an order on Monday 26th June on their Guest checkout to be delivered next day delivery via Click and collect. The next day delivery obviously cost more but that's fine - this was for a birthday gift. I did not receive a confirmation email and nor did I receive a message the next day to say the item had been delivered which meant I could not go to the store to as with no receipt/details. Yet the money had left my Paypal account immediately. I contacted customer services via the email on my Paypal receipt. When I asked them where is my order as I had no email confirmation or tracking code given, they said they could not find my order. Several email were sent asking for the same emails yet not refund was being given nor any effort to find the actual order. Just on a whim I thought to ask on their Facebook page. Within minutes of private messaging them, they found my order and tracking code which showed it was delivered on the Tuesday to the shop. When I collected it it was confirmed it was delivered to them on that date. I went back to the facebook page to ask why have i paid 5.99 for next day delivery then if Boohoo didn't commit that and was told they cannot refund that even though they are at fault. Nor was there anywhere on the site to directly contact customer services to send a complaint in except for a short form which had limited characters for a complaint. I know not to use the email on the paypal as again those were automated similar to the Chat Bot. The Facebook messenger staff (Kimberly and Maria A ) again were not helpful saying they would not refund it instead of looking into it knowing BooHoo are at fault! Such disgusting customer service.