I placed a large order with boohoo.com on March 7th (27166699) and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the UK, fine. When I began to contact them again about they explained I needed to provide proof of shipment and send them all the items from my order. Also, they always responded within the 24 hours that an automatic email states when you contact their customer service. But when I asked for a copy of my packing slip and their Georgia return center contact information on May 5th, no one responded to me. So I contacted Panther Parcels who confirmed that my return did arrive on March 30th and that BooHoo's UK center received an alert about my return being sent to them by Plane. I was then told by the Panther representative that it arrived to their UK warehouse on May 7th. I contacted them AGAIN on May 9th with all this information and the confirmation info I was given by Panther and I still have heard nothing back. I will just keep trying to reach out until someone from their customer service has the respect to respond back to all of the information I've given them. Extremely disappointing customer service, especially finding out they got alerted about my return and they still couldn't reach out to me even though we've been in contact since March.