I ordered 2x Dresses from Boohoo for a wedding to which I am a guest at. Due to a size altercation with my original dress choice, I had to order one last minute. I ordered them on Thursday and paid for next day delivery thinking it would turn up on the Friday. I work for the Military and live on a military base, to which when the courier tried to deliver he was refused entry for not having correct ID. When I placed the order through Boohoo, it asks you for your mobile telephone number in case they need to contact you about the delivery of your good. At no point was I contacted, and the courier company in question have delivered to me before at this address with no problem. Having tracked my order Friday evening I realised this problem so i called the telephone number provided for Boohoo online and the lady that answered the phone sounded so miserable, and didn't even let me finish explaining why I was calling before she placed me on hold without telling me and transferred me to someone else. To which I then had to explain my whole ordeal to again. She literally did not care and said there was nothing she could do, and basically it was tough. She refereed me to message Boohoo via Facebook. So I decided to send a message to Boohoo via Facebook, long story short extremely poor customer service, they couldn't care less and sent generic responses. I asked them if the courier could re-deliver and let me know a time for delivery so I could let the guards at the gate know or come down myself to collect the package. Boohoo told me they can re-deliver but no guarantee that the courier will call. WHAT'S THE POINT IN ASKING FOR A CONTACT NUMBER IF THE COURIER WILL NOT CALL YOU? MISLEADING!!! I was told on Friday it would be delivered on Saturday, I waited in all day Saturday, and still it never came, on Saturday night I emailed Boohoo again by Facebook and they told me they would re-deliver in 24-48 hours, so Monday came which was 48 hours later, still no package. So yet again I emailed, via Facebook and was told it will be delivered in 48 hours. At this point I asked for an email to send a complaint, as i mentioned i paid for next day delivery as i needed it for a wedding the coming Friday, I sent a lengthy email and received a generic I don't really care email, its not our fault the courier had no access to your address there's nothing we can do. Decided to ask for a full refund including P&P I had asked in total throughout this process 3 times for a refund, and finally they agreed to do so. In order to get my refund the courier has to confirm he still has the package (don't know why that is required as it was clear I didn't receive it) and update the tracking to confirm he is returning it, an then on Boohoo's receipt they will issue a refund. 2 days after asking for my refund I check the tracking and it still says that the courier company have attempted to re-deliver AGAIN? Long story short I've not received my dresses and I've not received my refund, what I have received is poor customer service, so if that's what your looking for ORDER FROM BOOHOO.