When you receive a damage item from Boohoo you're suppose to get refunded the shipping charges for having to return the faulty item, I sent Boohoo a picture of the shipping charges receipt at their request 4 times and still haven't received my refund so I decided to let the issue go since I did receive the refund for the item but not the refund for the faulty item as they policy states. I then purchased from them again (like a big dummy) and had to return those 2 items due to the sizing and I can't seem to get my money back, I tracked the package and it shows it was delivered to Boohoo almost a month ago. When I contact Boohoo they say they haven't received it, then they tell me to send a picture of the receipt, which I did, that's when all commication ended, I haven't heard any thing since. All I want is my money back and now since they want to ignore this issue ad well I'm also asking for my shipping refund on that faulty item, I will never purchase ANYTHING from Boohoo again,