I've accidentally sent the wrong parcel back to this company, instead of a £17 dress, I've accidentally send a £170 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse - I've also been in contact with inpost, who confirmed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for FIVE months now. Not once have they reached out to me in this time. As my return was sent back using the boohoo return barcode - which the company provided me with - its very suspicious that my order not been located. I can only assume a member of their team has stolen this item and not scanned it through as a result. As a legit UK company, they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don't believe it was handled in a professional or respectable manor and repeatedly they have denied me this information - luckily, Ive kept a record of the majority of my interactions with this untrustworthy company. I was also told by a member of their team directly, that the don't log individual returns... how can they be legally filling in taxes, if they dont know whats coming and going. Something very off with this company, I suspect the tax man will be after them in a year or so.