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Rosie
I have been left feeling stressed and confused by boohoo. I ordered a dress last Sunday- I paid for next day delivery. on the Monday I waited in all day and by 8.30pm I emailed them asking where my parcel was. The next day I had to go away, so my mum waited in all day Tuesday and Wednesday. I got a reply saying there was a query with my address. I emailed back saying what was the query (they never told me what the query was) they said they had tried to attempt to deliver it 3 times which is absolute rubbish. (we have a yappy dog- so if someone had been knocking on my door the whole street would of known about it!) I then asked for the parcel to be sent to my London address, which boohoo agreed on. Then I got sent an email saying my dress has ran out of stock. How has it ran out of stock if they had been trying to deliver a parcel to me???. they have literally just shot them selves in the foot by trying to lie to me! I've managed to get my money back, but I'm left without that dress and feeling a whole lot of distrust for boohoo. so many emails sent from me trying to push for answers and the customer service has been vague and terrible... even spelling my name wrong. The last time I ever use them. (if I could give them minus stars I would)
8 years ago
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Boohoo has a 2.2 average rating from 1,727 reviews

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