I ordered a pair of boots a size 8 to be exact, when i got my confirmation email, it said a US size2 . That is not what i ordered, i ordered a 8.I quickly sent them an email asking them to please send me the right size and that a US size 2 does not exist!. I did not receive a reply back till 48 hours later and their policy clearly says 24 hours to receive a reply. My order had not shipped and i was hoping they put a hold on my order. I received a reply 48 hours later asking me to verify my information. My order number was clearly the subject of my email. Well my order shipped and from the email i got, boohoo sent the wrong size. Lets not add the fact i didn't get free shipping . Boohoo's customer service is such joke. I am so disappointed , now i have to go through the year long hassle of returning the boots back to boohoo. (Yes it takes what feels like a year to return items to boohoo).