Wouldn't even give 1 star. Boohoo are now in the process of thinking that refunding only part of returned items is acceptable. Customer service is non existent it's just BOTs. I sent back a large cream puffer coat and Tracksuit in the same parcel and have only received refund for the Tracksuit. They claim only one item was sent back. To actually get to the Tracksuit they would have actually needed to uncurl the coat as it was wrapped inside. They say they will check cctv so I've asked for a copy of it but doubt they will. The cctv in the shop I used will show the size and weight of the parcel. But why should I be spending my time and effort to chase a refund. I'll be logging a complaint and charge back if I don't get my refund. No wonder this company is going under...a bunch of scammers and thieves. I'll never use them again...you only have to look online to see this is happening time and time again and it's not acceptable. I'll be reporting them to trading standards and I hope everyone who has had similar experiences does the same. Just disgusting.