Ordered item on 31 January with delivery (as stated on website 4 working days). Item despatched on 2 February so should have received my item on 7 February. Contacted yourselves via WhatsApp and told it was still on its way! I had to wait until 14 February before you would offer a refund. Contacted you again and told I had to wait until 16 February! This is extremely unreasonable. I entered into a contract with you on 31 January on the basis that your delivery is ‘within 4 working days.’ I required the item for a specific date. That date has now passed. Your ‘customer service’ is abhorrent. Due to your breach of contract and complete lack of customer service skills, as you have formally been advised, I have issued proceedings at my local county court to recover my monies from you, plus costs and now compensation. Had you have applied some common sense you would have avoided all of this. However, you can now explain to the court your poor customer service and breach of contract 😉