My daughter,aged 16, ordered something to arrive on Wed Dec 28 she paid an extra £5 for" guaranteed delivery." On Wednesday 29 the item was delivered (they said ) to the wrong house, my husband phoned and the carriers said that in fact they hadn't delivered it and would deliver it the next dayThursday --it's now Saturday and despite constant phonecalls to the carriers and emails to Boohoo no parcel has been received --they of course, can't be contacted by phone ,possibly because they make so many mistakes! The" guaranteed delivery "is obviously not worth the paper it's written on --my daughter wanted this item to take on a holiday she is going on that's why she paid for " guaranteed delivery " She has now left,very disappointed ,without the item. Do Boohoo care at all about customers?