Love the Boohoo clothes. But my last order they sent a coat and it was missing the belt. I wanted to keep the coat and just get them to send the belt. No I wasn't allow to do that, I had to send the entire coat back but was told they would refund the coat and my postage. They told me to keep the Postage receipt with tracking and to contact them once they received the coat back. THey refunded the coat and then the nightmare to get the shipping costs back started. I sent them a scanned copy of the receipt and they needed my banking info and said it would be refunded it 5 days that was over two months ago and many many emails back and forth and them asking the same information over and over again. This started in Nov and it is now Jan 19th, 2017. I have sent them the same information over and over again and told this story over and over again. Even though the history of our conversations is all there. Tried again today but not holding out much hope that it will be resolved. I honestly dont think they know how to refund to a canadian bank. And instead of following the adjustment through and making sure it has been handled it is left to me to follow up on. Terrible Terrible customer serive.