ordered some clothes in the same size, 5 items fit and 3 dont even though same size. Need to return items but told from customer service i need to print a returns label or no refund. unfortunately i dont have a printer and was told by customer service to go my local library to print one or i can write the label on but this will be at a postage cost to myself. After already paying £3.99 delivery and boohoo advertising free returns it turns out they don't have free returns unless you pay for printing. This must be a relatively new rule as i have never come across this issue before. I dont see why the returns label is not included on the delivery note. Ive emailed saying that this is sheer greed and is an under hand way of getting customers to pay for their own returns whilst boohoo advertise "free returns" needless to say after i have recieved my refund i will be closing my account and not using them again, they have lost a valuable customer through corporate greed and incompetence. Dont order from this company there are other online clothes stores to use who dont try and rip customers off.