I placed my order on 7th Jan 2017. I did not recieve my items which was next date delivery and also needed for a special occasion. I emailed boohoo to enquiry where my parcel was. But all they advised is that they need to investigate the matter and get back to me. Not only did I have to chase them for an update on my items but when I finally requested a refund for their lack of incompetence, they stated that this would take 48hrs (26th Jan 2017).3days later no payment. When I emailed them back to state where the payment was made; they advised that the payment was submitted on the 26th Jan 2017 and paypal have recieved this. I need to check my account, if any further problems to contact paypal directly. Rest assure this payment has not been recieved as of yet. Today - 1st Feb 2017 I called paypal and explained the situation and advised no such payment has been recieved and they will investigate further and provide me with a speedy response.. Never again will I shop at boohoo