Boohoo are a disgrace! I made an order on Thursday 9th Feb and paid next day delivery. The items I had purchased were for a very important Christening I was attending on Sunday 12th Feb. Needless to say the parcel never showed! My attempts at getting in touch with boohoo and Hermes were beyond a joke! No numbers to call and the one for boohoo is Monday - Friday but wait for it!! When I call them today the brainless woman on the phone tells me 'sorry love any complaints have to be done online we are an online company, there is no manager or no one I can actually speak to' that's right... you can't Actually speak to anyone! They are an 'onlinecompany' and you can only correspond through social media and email. The first time I tweeted on Sunday morning I was bombarded with DM us your order number, so I did I explained, they told me they would check with the courier and get back to me. I also emailed the help desk email and had an automated response to say they will response within 48 hours! A great lot of help that is... obviously I didn't get any update via email or on twitter, so I tweeted again and low and behold very quickly I get tweeted sorry please DM us your order number!! So I did and yet again, we will get back to you.... nothing, so now I keep tweeting and keep getting the same response , it's become amusing that a company can be so out of touch with humans and a personal touch, they are all clearly robots! So still no parcel, still no update! I'm going to send another tweet! At least I can predict the response. Useless, Out of touch, Crap Company! Don't bloody use them!