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Lucy
I ordered almost a week before I needed the products to allow enough time to make returns if needed. I did not expect to have to make returns mulitiple times. My product arrived with a huge rip in it which I sent back. The replacement was a different different product which I now have to return as well. I do not have to keep returning things that I didn't order or are faulty. I have spent hours sitting by the phone waiting for a reply from customer services. My first email was completely ignored, so I used Facebook to get in touch. They claim they will usually reply within an hour, I have been waiting for 2 hours for a reply, after having received previous replies 3 hours after I sent my messages. I can't spend a third day waiting in for a delievery that may or may not be faulty or incorrect. I was a regular customer at Boohoo.com, despite having numerous problems like this in the past. I will not be ordering from them again. Not worth the time and effort.
7 years ago
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Boohoo has a 2.2 average rating from 1,727 reviews

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