If there were negative stars I would award Boohoo.com that. They don't even have a contact phone number. My last email requesting my FULL refund has been ignored. Their policy is to refund postage when the mistake is theirs. On this occasion, which is my first and last order, I ordered size 10. Their size guide indicated it would be a certain measurement. When I received it, it was 10 inches bigger, so not a size 10 and a fault on their part. I was explicitly told I wouldn't be refunded postage owing to ordering the wrong size. They should try to advertise honestly- that they are completely incompetent would be a good place to start.