I have ordered quite a few things from Boohoo and have never been disappointed till recently. I ordered a contour kit which arrived in terrible condition and beyond useable. When I contacted Boohoo all seemed fine until I was told by Vikki that I would have to return this item (at my own cost according to their returns policy) in order to get a refund as the item was no longer in stock - funny since the Boohoo website still has it listed as in stock. I find this absolutely appalling as my postage to SA would cost me more than the damn product and for what? Why should I have to pay for an item that was given to me damaged and in a terrible condition? Poor Form Boohoo!