I purchase two dresses from Boohoo and I changed my mind and sent the dresses back. Well it's been well over a month and no refund. The company doesn't have a phone so I had to email them. I explained that I haven't received my refund. In the email they sent me back said they haven't received my items yet, well it wasn't until I told them I have a tracking number and it says it was delivered. That's when I received another email saying they are going to return my money. So if I hadn't emailed them they would have kept my merchandise and money. I will never shop there again.