I made an order for over 200 pounds. I paid an extra 7.99 for next evening delivery. I waited in, missed an event to do so but decided to wait in. The order did not turn up. There is no customer service number to ring, only an email service. Once sending the email you get an email back saying we will contact you within 48hours . You therefore know you have no chance of getting your order for another 2 days. After 2 days, I heard nothing, sent another email , of course to get the same response email. When they finally got back to me, I was told it had been attempted to be delivered. It had been attempted at all. I then told this company I want a full refund as the items were for a specific occasion. I told them I do not want the order. They then tell me I cannot have a refund until I receive the order, then I have to send it back, at my expense, no return label either. After telling them I will contact trading standards, still no delivery. 5 days of waiting in, and still no delivery. I will never order from this company again. Absolutely disgusting service. They now have my order and my money. 5 days later.....still no sign of anything. I advice anyone about to order from these people to think twice. You do not get your goods or your money back.