First off I'm writing this completely in tears - of frustration. I paid specially to have my package delivered in time for a festival I was attending, which was £7 it doesn't seem like a lot but obviously I had then got myself excited for it etc. On the tracking through boohoo & UK mail it said expected delivery by 22.00. By this time it still hadn't come, I didnt really know what to think so I decided to message them to find out. They then proceeded to tell me they were really busy & basically would take an hour to get back to me. Having already felt disappointed as my package wasn't coming & had waited all night for it. I THEN inbox them again as I don't hear anything for an hour, after all this fuss it then turns out because I re messaged I have to wait another hour. So now its one in the morning & I've been awake nearly all night waiting for this reply. To say I'm frustrated is an understatement. I wish they had better customer service ! Using twitter & Facebook to interact with people is really not the way forward, feel like I'm being trolled half the time by people saying 'we will get back to you' etc. Its a shame as they have a good selection of clothes but this experience has put me off.