I ordered a party dress for £20 which looked incredibly glamorous in the images shown. However, when the item arrived, it had been squashed into a tiny plastic bag and when I took it out, it was incredibly difficult to figure out how to put on since it was a wrap-around dress. It took me a good hour to actually wear the dress and I wish this had been made clear on the website. When I put the dress on, the spaghetti straps were way too long for any size 10 to possibly wear and there was no way to adjust this unlike with clothes found on ASOS & Missguided that I have bought before. The material was also very thin and cheap. If I had seen it in a store, I would never have paid more than £10 for it as it was so obviously cheap material. Absolutely disappointed as I have shopped from BooHoo before and recieved similarly poor quality clothing but for an extremely low price. As I have bought something more expensive this time, I expected much better quality and sizing as I know a £20 dress from a high street store like New Look or H&M would be much better quality. As I have refunded items before to BooHoo, I am aware that the returns process is painstakingly long and it can take weeks to get a refund. Very disappointed in quality of clothing and will not be shopping here again.