TL; DR version: Horrible quality, inaccurate size charts, NIGHTMARE return process I ordered three dresses at the beginning of May, and the quality was absolutely awful-- the fabrics felt like sandpaper and plastic, one dress was completely see-through, and the sizing information provided was completely inaccurate. I ordered based on my measurements and received garments that were completely unrelated to the numbers they advertised. Not one of these dresses fit correctly and were off by several inches. I couldn't even tell you they run big or small because each garment and point of measurement was completely random. Normally if something is low quality and doesn't fit, you can at least return it and move on with your life, but I haven't had that option due to Boohoo's customer service being just as awful and chaotic as its products. They received my return shipment WEEKS ago and refuse to return my money even though I've provided proof of shipping (more than $18 at my expense) and delivery. They refuse to even look into the fate of my shipment, simply sending me the same rude form letter over and over again telling me to wait. I have BEEN waiting. It is nearly July. This is ridiculous. I should have just filed a claim for defective/not as described merchandise. I would have had grounds, given the horrendous quality and wildly misrepresented sizing, and I would have had my money back right away without losing almost $20 out of pocket sending this garbage back. This has been a nightmare from the day I opened the package of awful, awful clothing, AND I STILL DON'T HAVE MY MONEY BACK. I've had to open a dispute with PayPal to have any hope of ever seeing these funds again. AVOID.