I had ordered from boohoo previously and had been nothing but pleased. There clothing is high quality for the cost and is exactly what I was looking for. My most recent order did not make me happy though. I ordered a plus size t-shirt in a US 20 and they sent me a US size 16. I asked if anything could be done to fix this without me paying extra, and they kept insisting I was in the wrong and had actually ordered a UK 20 (US size 16). Despite me sending them pdfs of my confirmation emails that showed I had in fact ordered a US 20 (UK 24), they kept telling me I was confused and refusing to help me. I will definitely remember this before I consider ordering from boohoo again.