If I could give no stars I would. I ordered multiple things and immediately realized I had the wrong size. I emailed customer service so they could correct this mistake before my items shipped. They responded (quickly for once) and said this wasn't possible and that upon delivery I would need to return the items. They also don't do exchanges, so not only am I paying for the return shipping but I also will need to wait for--according to other reviews-- a very long time to receive a refund and order the correct size. That's not even the worst part. My order shipped on the 16th of October and was to be delivered in 8-10 business days. On Friday the 20th of Oct the tracking info said it was delivered...never received it. I received an email shortly after from Boohoo saying they lost the package and were trying to solve the issue.. not too long later another email saying it was located and on the way. It has been 3.5 weeks (15 business days) and I still have no package or updated tracking info since the 19th of Oct. I reached out to customer service twice about this and they said they were looking into it and would get back to me in 5 business days, 5 business days later and no response. I reached out again saying I needed a refund immediately and they said they would reach out to claims and get back to me by COB. I did not receive a response until I posted a review online. They informed me I would receive a refund within 3-5 business days.. yep you guessed it.. it's been 9 business days and still no refund or response to any of my emails. It's beyond me how a company that is worldwide and probably receives a lot of business from online customers can have such terrible customer service and delivery. UNACCEPTABLE. Will not be a returning customer, at this point I just want my money back.