Boohoo delivered the wrong item ordered, when I emailed them to discuss I received an automatic reply stating they would be in contact within 24 hours. 5 days later I had to email again (no option to contact via phone-which is odd) to be told send the incorrect order back and send evidence of this via email then they will send my original order out but I must be quick before it goes out of stock! I have disputed this as, of course I will send incorrect order back, it’s not what I want but when this has happened to my sister with ASOS they have sent her original order straight out and apologised for their error. Customer Service is appalling firstly sending the wrong item, second not responding to original email sent requiring me to chase up 5 days later and thirdly the abruptness of the emails I received back with no apology on their part for a basic packaging error. Do not buy from boohoo-their customer service is appalling, I am extremely disappointed with my experience.