I have always loved Boohoo and never had any issues with their service.
However, I placed an order with next day delivery yesterday and my package has not arrived today. I contacted the customer service team on WhatsApp to ask for a refund (for the delivery)and was told to wait 24 hours and if my order hadn't arrived they would refund me. Hahah, the cheek of them. Next day is next day. No exceptions.
I then had to go back and fourth with the customer service assistant to convince her to refund my money.
Shocking customer service.
5 years ago
Boohoo has a
2.2
average rating
from
1,727
reviews
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