Don't pay express delivery! Actually, just don't shop here. Paid for express delivery (2-3 days) on Monday, it is now Sunday. On Thursday afternoon I sent an email to their "customer service". The response was they had had tracked my delivery and it was on its way. I didn't realise that that I could track the skirt myself and what they had failed to tell me (because they are dishonest liars that run a questionable business), was they already knew I wasn't going to receive my package until next week at the earliest. What the?!?! I run a store and yes mistakes happen, but firstly I would do everything to fix the problem and secondly I would not lie to a customer! I paid for express because I needed it for an event, if they had the decency to let me know it wasn't coming I could have bought something at a store beforehand. Now because the "customer service" (I stress I use that term losely) team via email did not follow up, try to fix anything and are liars, I thought I'd let others know though Facebook. Its funny how quick they are to respond when you let others know about their lousy business. Suddenly I was responded to straight away. The lady was lovely and they refunded the express post, but would not acknowledge the fact I had been lied to or apologize on behalf of the company. I do stress that she was lovely and helpful. Since then I have sent numerous emails to Boohoo and have had no response. This does not seem to be an isolated incidence from all the other reviews, just wish I'd seen them beforehand. I will never shop here again and will tell everybody else not to.