Difficult Company Unfortunately my experience was terrible due to having to constantly email & argue over my delivery charge and getting it refunded. I ended up having to contact Boohoo HQ and threaten further action. Please do not order from Boohoo - they will try to make up excuses of why you can’t have your money back despite the law stating that they have to give it back. I will never order from them again. HOWEVER IF YOU DO ORDER FROM THEM: Make sure to fill in their cancellation form, send an email or letter saying you are cancelling your contract with them. Do this before you return your order and within 14 days after you receive your package at your address to get your delivery charge back. Go to the : - Returns policy (Section 3) - Terms & Conditions (Section 8) - Returns FAQ - Returns & Refunds - Delivery Charge Any information you need should be there unless it has been changed. Don’t let them take your money and refuse to refund you. Especially when you are entitled to it. I learned that the hard way. I’d also advice customers to look into Consumer Contracts Regulations - that should explain more about your right to cancel and get a refund. And if you need to open a case / complaint against them - try Resolver. It saves all the evidence. I hope this helps someone else get their money back. DISCLAIMER - All the information was correct at the time of this review. I am not responsible for anyone else’s actions resulting from this review. If you need more help - contact Citizen’s Advice Consumer Helpline. This only applies to people in the UK.