They don't have the best systems ops. so many times they oversell. Rather than letting the customer know they will ship the package with missing items OR they will send you a different item labeled as what you ordered OR if they do not have it in the size you ordered they will send you another size. Even if they agree to refund you, you will still have to pay the shipping fee to return your incorrect items. If you are going to return items make sure you select all items at once because if you forget to include anything in the portal you will have to pay an additional shipping fee for each additional item. The clothes themselves are made of very cheap fabrics and overpriced. They have very nice pictures on the website but know that any items, such as purses or shoes, that appear gold in color are actually copper and have been edited.