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Anonymous
Absolute worse service I've ever had!!!!!! Package super late, supposed to get to me days before I left, even paid for the expedited shipping. But got it literally hours before i was heading out of town (for which i needed my items for grad pictures). I ordered 6 items and got 3. NONE OF WHICH WERE ITEMS I ORDERED! Not even as much as right items wrong size/color. They were completely wrong. Cant talk with customer service on phone. Only what's app or email which makes it that much harder for faster responses. But, while they communicated with me, did nothing for the fact that the item was sent off late, and nothing for this mix up. Only offered refund (which is standard considering you can get full refund for returns anyway), and free return shipping (which no sh** bc I'm not paying to return items that aren't mine) said they would send my things but, can't get it to me when i need it and my guess is it would take forever anyway. Absolutely terrible!!! I know things are difficult with covid but come on! this has always been a online shop so there really isn't an excuse for this!
4 years ago
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Boohoo has a 2.2 average rating from 1,727 reviews

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