I have been a Boohoo customer for many years, attracted by the low price tags and easily spent hundreds with them but I’ve come to realise that low price tags with other companies can mean quality clothing still. But not Boohoo. Their stuff keeps it’s nice new look for about 3 washes, then you’ll notice holes appearing, stitched fraying and colours wearing. That’s of course if the item arrives, they often use Hermes as their courier and we all no how appalling they are. The sizes are the most bizarre thing. I bought two pairs of size 8 shorts recently (size 8 is usually a bit snug on me but the next size up always to big), one pair fit perfect and the other pair were massive on me (and as much as I’d love to be size 6 I most definitely am not- so explain that one). All things I put up with for the price tag but now Boohoo have gone and made it a pain in the arse to return anything. I appreciate they’ve gone paperless for all the right reasons but when you need to return something and considering many households don’t have a printer/ functioning printer or access to one it can prove difficult sending your stuff back. You should at least be sent a return address sticker so they can scan the items code on return and find out who needs their money back. The reason I feel this way is because at that very low price for clothes that are regularly ill fitted or not exactly how you expected them to be, which can happen with online shopping, but happens more frequently with low price clothing, you should easily be able to send it back. I love Boohoo but 30% of the stuff I order usually needs sending back, I can’t buy from Boohoo anymore cuz the pain in the arse for sending stuff back alongside the other issues makes the experience more of a stress than exciting retail therapy!