I have only ordered from Boohoo twice. The first order had a print that was in the wrong place. Imagine a bullseye, but instead of on the front it was on the back. Customer service argued with me and said that item was not faulty, and would not issue a refund. They said I could return it, but would not reimburse postage even though EU law states they should. When I complained about this, they stopped communicating with me altogether. The second order had a dress that was clearly sewn wrong. I sent a picture and they offered to refund me 5.00 (a fraction of the cost), saying if I could sew I could fix it myself. This company operates as if they are run out of China, not the UK. They don't care about repeat customers or word of mouth. Terrible customer service, and with 2 faulty items in 2 orders, it is obvious they have a quality control problem. I have had to contact the European Consumer Center to help me get my money back. I won't shop there again, and I encourage others to avoid them as well.