I ordered a pair of their boots and when it arrived it was the wrong one. I emailed them to let them know they sent the wrong one (with pictures included) and to send me the the correct pair and a shipping label for this box. When they finally got back to me, to do the refund online but I saw that it was gonna charge me to print the shipping label. I felt as though they were the ones that made the mistake so why do I have to pay to return it ($4). In our emails I consistently reiterated that I will not pay the shipping fee because they were the ones that made the mistake. It wasn’t even only about the money, it was the fact that they charge even if they made the mistake. They told to pay for the the label and send them a pic of the receipt once it’s done and my money for both the shoes and the shipping would be returned. At the post office I had to also pay for a box because the return label boohoo charges you for need it’s own box and not just the boohoo bag. Now that’s an added $3 and some change. Mind you when you order the shoes you also pay $10 for shipping. The shoes were like $22 or something along the lines of that. The emails were over a span of several days because they take a while to respond. Once I shipped the item and told them everything that I was charged, I also attached a pic of the receipt for the shipping label and box. It was after this email that they completely stopped opening my emails (I have an email tracker so I can tell when it’s opened). After some time, I received an automated email stating that my money has been refunded. When I checked the refund, they only refunded me the $22 Nd some change back that was the cost for the shoes. The didn’t refund the initial $10 shipping fee, the $3 shipping box fee, and/or the $4 shipping label fee. When I contacted them about all of this, they continued to ignored my emails. I have never left a bad review before but my whole interaction has been terrible with boohoo. Their stuff isn’t the worst quality so my problem is not in regards to that. The problem I have is the fact that they were the ones that made the mistake of sending the wrong shoes, yet they still charging you for all of the shipping costs include the one from the first order because you don’t get a full refund that includes the shipping price. It’s really frustrating to communicate with them because they make promises that they can’t keep and when it comes time for it, they just ignore your emails. I believe all of their acts are intentional because they don’t even allow reviews on their website but you can clearly see here that I’m not the only one that’s had a problem with them. I do apologize for the extremely long review but I wanted to include all of the details.