Ordered some clothes in June to wear on my birthday in July. Everything was normal and moving along great until July 3rd when it said my package was stalled in Memphis, TN. After about a week of no movement, I reached out to boohoo to see what was going on. They assured me my package was still on its way and told me if I don’t receive it by July 29th then I will “of course” get a refund for my order. I told them I ordered the product for my birthday on the 14th and at this point I didn’t even want the package anymore. They said that I still had to wait till the 29th to receive a refund, whatever. So July 29th comes and I reach out asking for a refund and I get a response that says “you’re package has recently been scanned and is on the move again! At this time we will not be issuing you a refund.” Keep in mind it’s now been over a month since I ordered, and almost a full month that the package has remained in Memphis, TN. I told them it was unacceptable that they are making me wait this long for a refund when this package is obviously lost and will not be arriving. They still refused a refund and told me if I don’t get my package by AUGUST 16th then they will refund me. Mind you, August 16th was going to be almost a full TWO MONTHS since I had placed the order. I called fedex to see what was going on and they told me they intercepted the package and will not be delivering it because it was sent to them EMPTY. FedEx told me all boohoo had to do was contact them and they would confirm it with them. When I told boohoo this, they told me that this was not true and I’d still have to wait till the 16th. They also refused to contact FedEx to see what was happening. I have ordered clothes from a lot of companies and I have NEVER been treated like this. They continually went back on their word, refused to investigate, and practically told me I was lying because they got caught sending an EMPTY package. Once August 16th came around I messaged them again demanding a refund and they sent back “It seems like your package was lost! If you’d like we can offer you a refund or a replacement package!” These people are crooks and scammers that refuse to take care of their customers. I had to open an investigation with my bank, FedEx, and Afterpay because of these people. If you check their Facebook comments I am not the only one who has experienced something like this. Please do NOT order from this company.