I haven't given my gift to my family member yet so i cant speak on material, but i can speak on the customer service. Totally unprofessional. You guys use messenger as away of contact. What are we friends or something? Why does it take like 30 mins just to shoot a text back through messenger? Why does it taje 48 hours to get a response through email? How dont you guys have a phone number that strictly deals with customer issues? Alot of other companies have that. I know we are in the digital age but sometimes its good to do things through phone calls because there are certain things that cant be solved over the internet. No soild answers about my package. If i was talking on the phone it would have gotten solved