Their website, ordering and dispatch was very good. However the next day delivery didn’t happen, days later the delivery still hadn’t happened, their delivery company Hermes track app wasn’t updated and you have no direct customer support contact for them, while Boohoo refused to resolve, claiming they had no responsibility for their delivery contractors. Eventually they accepted it was their place to resolve. Was told by them paying for next day didn’t guarantee next day they’ll seek to deliver within 11 days but perhaps up to 30 days. They refused to cancel and refund, saying to wait until it does eventually arrive, then return it and request a refund. I appreciate it’s the fault of the delivery company but they need to appoint and manage a company who can deliver on their sales commitments, they need to take responsibility for their customers and ensure the goods paid for are actually delivered. Thankfully paying by credit cards means you can get the card company to refund the money for goods paid for but not supplied/delivered. Best way to deal with a company who puts up barriers to resolving non-deliveries.