I recently ordered like 20 sweatsuits from then for my football team. The package was missing one size, the small. So I emailed customer service letting them know that I never received my small sweatsuit. They had an automatic response back saying they will contact me back. So they contacted me asking what happen. I told them what happened, I am missing an item. I get a message back saying have they “checked the packing video of my items, and that they weighed the package before and after sending it out” some bull. Only to tell me that I will not be receiving the one missing item or a refund. I literally just ordered about 20 sweatsuits from them, and that’s how they treated me. Why would I lie about 1 item? I asked to speak to a manager or see the footage. Which I know was bull. No refund or the item. So know I have to find another sweatsuit for one of my players, because his didn’t come in the mail. Will never order from them again. This is what happens when you deal with some of these online companies that don’t have a customer service number to actually talk to someone. They literally said we not doing anything about it, and it sucks because it’s nothing I can do! Smh. Shop at Asos or another more popular brand with better customer support.
1 year ago
boohooMAN has a
1.7
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