I ordered a pair of shorts for my son (size M) and received a pair of shorts that were labelled M but was the size of a XL or XXL, which was completely useless to us. I emailed Boohoo about this and did not felt heard and was basically told that manufacturers sizes are different and that I had to pay for the postage fee to refund the item. So the outcome for me was, I was $14.99 down in postage with no item to show for it because I had to send the item back. Absolutely appalling customer service and would not recommend them to anyone. Don’t waste your time or money on these guys, they clearly don’t care about their customers.