Customer service is shocking. They swap who responds to you on purpose so you have to explain each time to each person for each email you send... Ridiculous. Don't buy from them because firstly their items are not as advertised then when you ask them why? they are not sure what comes with what. The website is full of faqs on returns and refunds this should of been enough to put me off. I rarely buy anything but this item was for a special occasion and I regret giving them any of my money. I am still waiting for a refund after having proof they received my returned item weeks and weeks ago. Do Not Buy anything from Boohooman!!