Worst experience of my life. I was ready early and they never showed up and there was no phone number to call for help, I had bad phone service, emailed the company and got delayed responses. I waited for hours outside and got a sunburn. After waiting a couple of hours I realized there were no other options for transportation out for the night. I had to pay triple the amount I paid here for a taxi from Monteverde to San Jose. I am a female, the taxi had two men, one man kept taking pictures of me and grabbed my arm. I was afraid of being trafficked. I made it to my destination several hours after what was expected, risked my health, safety, and missed opportunities. Now the company is asking the driver about what happened before they can give me my $80 back. DO NOT BOOK HERE! Terrible costumer service. I thought if I paid more with a company I would be better of than taking public transportation. The place I stayed at helped me get a ride out, they told me to always book through the hotel or hostel you are staying at. If I don’t get a refund I will be certain this company is a SCAM!